Privacy Policy

What is this Privacy Policy for?

This privacy policy is for this website and served by Brio Retirement Living and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

This policy should be read in conjunction with our full Terms & Conditions of use.

Protecting your information

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. Under the Data Protection Act 1998 we have a legal duty to protect any information we collect from you and we keep strict security standards to prevent any unauthorised access to it.

How do we collect information?

We will obtain personal information from you when you make an online, written or telephone enquiry, attend an event, request a callback or brochure, or otherwise provide us with personal information.

What information do we collect?

The types of information collected might include names, date of birth, e-mail address, postal address, telephone number, fax number and credit/debit card or bank details.

Contact and communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

Your consent

By providing us with your personal data, you consent to the collection and use of any information you provide in accordance with the above purposes and this privacy policy. We will not transfer your information to countries or jurisdictions which do not provide the same level of data protection as the UK (outside the European Economic Area), unless we have obtained specific consent from you first or we are required to do so by law.

You have the right at any time to ask us to stop processing your personal information and data if you think that is likely to cause unwarranted damage or distress.

Right of access

You have the right to ask for a copy of the information we hold about you (for which we may charge a small fee) and to have any inaccuracies in your information corrected. Further information regarding your rights can be found at the Information Commissioner’s Office (ICO).

Changes to this privacy policy

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances we will share it with other parties.