FAQs

Who are Brio and Places for People Retirement?

Brio Retirement Living is the new retirement offer from Places for People, one of the largest property management, development and regeneration companies in the UK.

We are building brand new homes and communities for the over-55s with care and support on your doorstep in some of the most desirable locations in the UK. 

Places for People has over fifty years’ experience as a housebuilder, with over 182,000 homes owned or managed, and a strong commitment to social responsibility.

What type of properties do Brio offer?

There will be a mixture of property types, with 1 & 2 bedroom apartments and where possible some 1 & 2 bedroom bungalows/cottages.

What can a Brio Lifestyle offer me?

A Brio Lifestyle combines good health, opportunities and independence with tailored care if required – it’s our vision for enjoyable and modern retirement living, delivered with respect.

  • High Quality Homes
  • Village Life
  • Discreet Care
  • Outdoor Living
  • Shared Experience
  • Flexible Technology

Read more about the Brio Lifestyle here.

What sort of facilities will there be?

Brio villages comprise far more than just housing. We base our communities around a Communal Hub featuring a range of amenities, to make life more enjoyable and inspiring – both indoors and outdoors. From brasseries and bars to fitness suites and/or spas, each Brio village will feature its own array of local services, in addition to those offered by the wider town area.

Will there be activities available?

We believe it is important for our residents to decide what type of activities they would like us to offer. At each village, the residents will be asked what activities they would like to see, and this will then develop as more and more residents move in.

We intend to offer options such as arts-and-crafts activities, knowledge sharing, exercise trails, social events and entertainment. Some activities may incur an additional cost.

Is there anywhere for my family and friends to stay?

In most of our developments we will provide Guest Suites for residents’ families and friends to use. There is a charge for using the suite, which can be booked via the Village Manager.

What is the Concierge Fee?

When you move into a Brio home, we want to make sure your life is as stress free as possible. That’s why we’ve designed a Concierge Fee.

This weekly fee covers lots of different things, so you’ll have no unexpected bills and more time to yourself. As well as general maintenance, it includes all the services, activities and support you need for a happy and healthy retirement.

What is included in the Concierge Fee?

The Concierge Fee covers running costs throughout the village, including the maintenance and upkeep of the estate. You will be responsible for paying Council Tax and any utilities supplied to your home. The fee covers:

In your home:

  • Building insurance
  • Window cleaning
  • Security
  • Door entry system
  • Emergency call system
  • External lighting
  • CCTV

In the Village Hub:

  • Preferential rates in the Brasserie and Bar
  • Use of the Residents’ Club Lounge
  • Use of the Hobby / Multi-purpose room
  • Use of the Fitness Studio
  • Access to the shuttle bus service
  • A 24-hour concierge service
  • A rapid response in the event of an emergency
  • A dedicated Village Manager and team
  • Free advice about your home and help with paperwork and bills
  • Membership of the Chapelton Community
  • Access to a range of social, leisure and wellbeing activities
  • Free IT advice and support

What care provision is available?

As a retirement living provider, personal care and support forms an integral part of our offering; and will be available 24-hours a day, 7-days a week from a trained, on-site team registered with the Care Quality Commission and the Care Inspectorate. We tailor our care options to meet individual specific needs, and ensure they are flexible to adapt as those needs change. Our personal care service offers assistance with:

  • Getting up and retiring
  • Washing, bathing and maintaining personal appearance
  • Dressing
  • Household Management
  • Preparing meals and drinks
  • Attending medical or other appointments
  • Taking part in social and leisure activities
  • Medication management
  • Short term care during illness or recuperation

What sort of domestic services are on offer?

Our services are tailored to your individual need and delivered by our on-site team. We are able to offer the following services:

  • Cleaning
  • Laundry & ironing
  • Shopping
  • Handyman & odd jobs
  • Preparing meals
  • Helping with bills and paperwork
  • Facilitating contact with social networks
  • IT advice and support
  • Escorting to and from appointments
  • Personal Trainer
  • Interior Design service

Can I bring my pet?

We are happy for residents to have suitable pets. Before bringing your pet along, you must obtain written permission from the General Manager. There will also be specific pet owner guidelines to follow.

What do I get in my new home?

Brio homes are provided unfurnished, so any furniture you may see in the show house will not be included. The home will come fully decorated with carpets and flooring; and the kitchen has fully integrated appliances.

Who will have access to the communal facilities?

The facilities are primarily for the use of the residents. However, families and friends are also welcome, and selected facilities will be open to the wider local community.

What transport facilities are there?

There is a regular shuttle bus service, and the concierge will be able to provide you with timetable details. There will also be village transport available for residents.

Do I have a dedicated car parking space?

The car park is provided for residents and visitors, a dedicated parking area will available for the apartments, and bungalow residents may park on their driveways.

Can I smoke?

Smoking – including e-cigarettes – is not allowed in internal communal areas, but you are able to smoke in your own home.

Can I do some gardening?

We are as dedicated to providing a welcoming and attractive outdoor environment as we are to the homes themselves, and we will offer landscaped gardens and beautiful village features. We will certainly offer the opportunity to get involved in gardening, whether in your own private garden or one of our communal areas or vegetable patches.

Can I have Sky TV and/or broadband?

Yes, there is the facility to install TV and broadband services, but you will have to cover the cost of installation and subscription yourself.

Is there a guarantee on a new Brio home?

Yes. Every Brio apartment and bungalow/cottage is covered by a 10-year NHBC build mark warranty.

What happens if I want to sell my home?

When it comes to selling your home, we can provide sales support for a fee of 1% of the final sale price. This fee covers sales support and estate agency services. It also ensures that your proposed buyer meets the necessary criteria set out by Brio. This service additionally covers the cost of the sale process, from advertising the property in the local media and maintaining a database of potential buyers, to conducting viewings and dealing with pre-sales enquiries.

Brio reserves the right to resell the property for the first 6 months of it being on the market.

Is there help available to move to my new home?

Yes. With our hassle free move service we can help you get into the Brio Lifestyle quickly and efficiently. Let us take away the stress and worry of dealing with estate agents and conveyancing, organising removals and getting all of those pictures hung in your new home. We can even help to get you into your new home if your property is still on the market.

To find out more about our Hassle-Free Move service, click here

Are Brio communities age exclusive?

Yes – as a general rule, if you’re under 55 you’ll have to wait to move into a Brio home!

We aim to operate our retirement communities according to the principles laid down in the ARCO Consumer Code