Our Essentials Package - rental made easy

For those opting to rent, our Essentials Package combines your rent and service fees in one simple monthly charge. 

In addition to your Essentials Package, you can choose to add housekeeping, care and support and / or dining packages, to create the perfect all inclusive package for you - the choice is yours.

Essentials package (rent and services fees)    
Care and support    

What's included in your Essentials Package monthly charge?

Your home

As the Essentials Package includes both rent and concierge, the monthly factoring fee therefore includes the cost of renting your home. 


You can look forward to a wide range of social and leisure activities each day. Our events programme offers a variety of pursuits, from exercise classes, coffee mornings, wine tasting and bridge, to outings to places of interest and the theaetre. (Please note, activities may vary and some activities or outings may incur a charge).

Peace of mind

Rest assured, there will always be a member of staff on hand, who you know and trust, 24 hours a day, 7 days a week, 365 days a year. So in the event of an emergency, such as a fall, illness or accident, there will always be someone there to help you and provide immediate assistance, day or night.


Your fee covers all on-site and off-site administration, managed and operated by Brio Retirement Living.

Heating your home

Wave goodbye to bills for heating and hot water as these costs are included, and heating is fully controlled by you through the in-home automation system.

Buildings insurance

To offer your property year-round protection, we provide comprehensive buildings insurance as standard.

Communal cleaning and repairs

We want the communal areas in your community to be as relaxing and comfortable as your own home. Your fee pays for regular cleaning and day-to-day housekeeping, repairs and refurbishment of the curtains, carpets, furnishings and décor.

Communal maintenance

Your community may periodically require extra care and maintenance. Everyday cleaning, maintenance or repairs to the estate roads, pathways and parking areas are all covered by your concierge fee.

We’ll also take care of the grounds and gardens, repair the guttering, roofing and brickwork and ensure windows are cleaned.

Your fee additionally enables us to service and maintain the communal lifts, CCTV, heating, hot water systems, fire alarms, call systems and communal lighting.


The Hub is the heart of the community and your weekly concierge fee includes all of these homeowner-only benefits:

  • Preferential rates in the Slate & Grain brasserie and bar
  • Use of the Residents Club lounge
  • Use of Roof Terrace 
  • Use of the Hobby / Multi-purpose room
  • Use of the Fitness Suite
  • Access to the assisted bathroom
  • A 24-hour on-site staff presence
  • A rapid response in the event of an emergency
  • A dedicated General Manager and Team
  • Free advice about your home and help with paperwork and bills
  • Access to a range of social, leisure and well-being activities
  • Access to a range of social, leisure and wellbeing activities
  • Free IT advice and support

Fixed annual fees and fair increases

For added peace of mind and to allow you to accurately budget your finances, our charge only ever increase once a year on 1st April. The charges will change each year, in line with the Retail Price Index (RPI).

Utility bill savings

We buy all utilities (water and electricity) directly from the suppliers for the entire retirement community. This means we can buy in bulk and pass on the savings to our homeowners. Homeowners are responsible for the payment of their own electricity; however, should you choose to use the Brio community service provider, you will then receive a reduced cost of approximately 20%. All residents have the option to choose their preferred electricity supplier.

Security and safety

We want you to feel safe and secure in your new home. That’s why your fee includes:

  • Video door entry system (in apartments only)
  • Service and maintenance of fire alarm systems
  • Service and maintenance of emergency call systems

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Additional services not covered by your concierge fee

Alongside our standard service, we offer a range of optional services that can be purchased to match your personal requirements. You can select these services as and when you need them, and we regularly review your needs to make sure we deliver the right levels of support.

Our optional services include:

Care and support

A range of care and support services tailored to your individual needs and delivered by our on-site professionally qualified Brio care team. We also offer short-term care and/or support for illness and recuperation. You can choose to pay as you need for your personal care, or for an all-inclusive option, Brio offers a number of packages, tailor-made especially for you.

Housekeeping services

This includes help with everyday chores, including:

  • Cleaning
  • Laundry & ironing
  • Shopping
  • Preparing meals
  • Spring cleaning
  • Oven cleaning

Like personal care, homeowners can opt for a pay as you need, or a package can be created to suit your personal needs.

Shopping / escort service

A shopping / escort service is available for a member of staff to accompany you to appointments or go on shopping trips.

Assured Tenancy

Brio Retirement Living only offers Assured Tenancy agreements which means, even as a rental resident you have the peace of mind that your new home is yours for as long as you wish, providing you the ultimate peace of mind.

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