One weekly fee. No unexpected bills. Endless benefits.

At Brio we appreciate that moving into a new home is a long-term financial decision. To help you plan ahead, and quickly compare our services, we make our fees as clear and as transparent as possible. That means giving you a fixed monthly price (called a concierge fee), and outlining exactly what this does and does not include.

So you will always be in control and never be faced with unexpected bills.


A not-for-profit approach

To keep our concierge fee low, we calculate our costs on a not-for-profit basis, which allows us to simply pass the costs of providing the services you need on, without any extra mark-up.

We don’t for instance charge Ground Rent. And we also open our on-site brasserie, 'Slate & Grain' to the general public. So while you enjoy discounted prices on all food and drink, non-residents pay full-price, and this generates extra income, which can then be used to offset our overall weekly costs, and subsidise your weekly fee.

What’s included in your concierge fee?

For total peace of mind, your fee covers a wide range of services and amenities, including:

Social and activities programme

You can look forward to a wide range of social and leisure activities each day. (Please note, activities may vary and some activities or outings may incur a charge).

Peace of mind

Rest assured, there will always be a member of staff on hand, who you know and trust, 24/7, 365 days a year.


Your fee covers all on-site and off-site administration, managed and operated by Brio Retirement Living.


Your personal broadband and any inter-property telephone calls you make are automatically included.

Sky TV

Your Sky Entertainment package is included in your fee. Additional bundles such as Sky Sports and Sky Cinema can also be added.

Buildings insurance

We provide comprehensive buildings insurance as standard to offer your property year-round protection.

Car parking

We provide a number of free car parking spaces. Please note, these are not allocated to individual apartments or cottages.


Communal cleaning and repairs

We want the communal areas in your community to be as relaxing and comfortable as your own home. Your fee pays for regular cleaning and day-to-day housekeeping, repairs and refurbishment of the curtains, carpets, furnishings and décor.

Communal maintenance

From time to time, your community may require extra care and maintenance. Everyday cleaning, maintenance or repairs to the estate roads, pathways and parking areas are all covered by your concierge fee. We’ll also take care of the grounds and gardens, repair the guttering, roofing and brickwork and ensure windows are cleaned. Your fee additionally enables us to service and maintain the communal lifts, CCTV, heating, hot water systems, fire alarms, call systems and communal lighting.

Ground rent

Unlike many other retirement communities, Brio does not charge ground rent on any of its homes.


The Hub is the heart of the community and your weekly concierge fee includes all of these homeowner-only benefits:

  • Preferential rates in the Slate & Grain brasserie and bar
  • Use of the Homeowners Club lounge
  • Use of Roof Terrace (applicable communities only)
  • Use of the Hobby / Multi-purpose room
  • Use of the Fitness Suite and Spa
  • Access to the shuttle bus service
  • A 24-hour on-site staff presence
  • A rapid response in the event of an emergency
  • A dedicated General Manager and Team
  • Free advice about your home and help with paperwork and bills
  • Access to a range of social, leisure and well-being activities
  • Free IT advice and support
Utility bill savings

We buy all our utilities (gas, water and electricity) directly from the suppliers for the entire retirement development passing on savings of up to 20% to our homeowners, excluding the electricity supply to individual homes. Homeowners are responsible for the payment of their own electricity and water, and also have the option to change their electricity supplier.

Security and safety

We want you to feel safe and secure in your new home. That’s why your fee includes:

  • Video door entry system (in apartments only)
  • Service and maintenance of fire alarm systems
  • Service and maintenance of emergency call systems
Sinking Fund Contribution (Scotland Only)

From time to time, it may be necessary to make major repairs to the lifts, roofing, windows, doors, driveways, paths, rain water guttering or fencing. To avoid sudden unexpected bills, we include a Sinking Fund Contribution within your weekly fee.

This fund, held in a separate account, acts as a ‘homeowners reserve’ to help us offset the cost of major repairs, replacements or improvements within the community. To make sure that this reserve is large enough to support the community’s future needs, we also regularly carry out professional surveys. In the unlikely event that the current Sinking Fund doesn’t cover the cost of these improvements, we will always consult you before increasing weekly contributions.

Support, care and peace of mind

Our team is here 24/7, 365 days a year to provide you, your family and friends with a wide range of services, from helping with queries, to welcoming visitors and receiving deliveries. And in the event of an emergency, such as a fall, illness or accident, there will always be someone there to help you and provide immediate assistance.


What’s not included?

While our standard service is comprehensive, we also offer a range of optional services that can be purchased to match your personal requirements. You can select these services, as and when you need them, and we regularly review your needs to make sure we deliver the right levels or support.

Home maintenance service

Our experienced tradesmen can carry out repairs and maintenance within your property, such as picture hanging, re-decorating or odd jobs around the home.

Household services

This includes help with everyday chores, including:

  • Cleaning
  • Laundry & ironing
  • Shopping
  • Preparing meals
  • Spring cleaning
  • Oven cleaning
Personal care and support

A range of services tailored to your individual needs and delivered by our on-site professionally qualified care team. We also offer short-term care and/or support for illness and recuperation

Shopping / escort service

A shopping / escort service is available for a member of staff to accompany you to appointments and go shopping etc.

Fixed annual fees and fair increases

For added peace of mind and to allow you to accurately budget for the year ahead, our concierge fees only ever increase once a year, on 1st March. Any increases will be based upon the previous December retail price index (RPI) % figure supplied by the ONS (Office for National Statistics).

In the event of a rise, we always give you at least a month’s notice of the RPI percentage increase for the following year. And to make sure we consistently deliver good value, we regularly consult homeowners about the services we offer.

How our fees compare

While fees will vary from Brio community to community, we have created this handy comparison table. This will help you to compare our not-for-profit concierge fees to the cost you would normally pay to run your own home. In compiling this, we have researched the following cost averages:

Product / Service Annual Cost Brio Concierge Fee
Buildings Insurance * £263 Included
Contents Insurance % £135 Excluded
Broadband ** £368 Included
Utility bills (gas, water and electricity) *** £328 = 20% extra utility bill cost compared to Brio Savings Included
Sky TV Entertainment package **** £240 (once a month at £20) Included
Grass maintenance # £480 (grass cut twice a month at £20 per cut) Included for Communal Areas
Garden improvements ~~ £545 Included for Communal Areas
External window cleaning # £96 (once a month at £8) Included
Gutter cleaning # £95 (cleaned once a year) Included
Gym ## £828 (once a month at £59) Included
Yoga ~ £364 (once a week at £7 per class) Included
Car Tax & fuel ^^ £803 Shuttle Bus Included
Repairs maintenance ^ £500-£1000 Included
Capital Repairs Fund (1% value of a £300K house) > £3,000 Included
Home call system + £125 Included
Social club fees e.g Women's Institute = £41 Included
TOTAL £8,211 - £8,711  

* Buildings Insurance in the first quarter of 2017, based on data from the Association of British Insurers (ABI).
% Contents Insurance in the first quarter of 2017, based on data from the Association of British Insurers (ABI).
** Based on broadband packages recorded and analysed by BDRC Continental and between 18 Aug and 12 Oct 2017
*** Based on a 5+ bedroom house on a dual fuel bill arrangement £1639 (once a month at £137) (source: UK Power) and 20% saving Brio Retirement Living will give.
**** Source
# Estimates based on a survey of local providers, and may vary based on location of service, quality of service, regularity of service etc. Source Source Source
~~ A recent survey commissioned by found that British gardeners will spend an average of £30,000 on their gardens over their lifetimes. Annual figure calculated by
devising annual spend by 55 years (estimate of how long you own a garden for) as an estimate.
## Based on a rolling monthly membership at Nuffield Health & Fitness Aberdeen.
~ Based on weekly class at a city centre Aberdeen yoga studio called Love Yoga 
^^ Based on annual car tax and fuel for a 2017 Ford Fiesta 1.0 EcoBoost Titanium travelling 7,900 miles per year (average annual mileage from National Travel
Survey) Petrol price based on 121.9p per litre (Source: The AA)
^ Varies significantly from property to property based on age of property, age of components, location, weather conditions etc. Guidance only.
> Capital repairs fund is an amount of money which is set aside to cover any major work which is needed on a property in the future.
+ Based on Careline yearly plan with 3 months free, excluding £40 one off set up fee.
= WI subscription costs

Disclaimer: We would never recommend that you make a long-term financial decision based solely on these comparisons. The illustrated figures are included purely as a guide to overall living costs. You should consider these approximate costs, or their equivalents, when making your own financial calculations. If you are in any doubt about the true cost of your retirement, we strongly recommend that you seek independent financial advice.

What happens if you sell or rent your home?

The Deferred management charge
(England Only)

If you sell or let your home, you will be required to pay an additional deferred management charge. Alongside our monthly concierge fee, this ensures that there are always sufficient funds to carry out maintenance and keep the communal areas and amenities at a consistently high standard.

Buying a home is a major undertaking and this fee also ensures that each property has the ability to increase its value within the housing market - thereby safeguarding your investment. Over the long-term, we believe that the deferred management charge is the most cost effective and efficient method to cover community costs and may even work out less than you would normally pay for upkeep and major works on your own family home.

How much will you pay?

Either 1% of the market price, or 1% of the agreed valuation of the property (whichever is greater), per year of occupation before receiving the proceeds.

Disclosure of interest

We do not have a financial interest in any other firm involved in running our retirement communities or receive any incentive or commission from third party suppliers relating to any of the services paid for by residents through the concierge fee.

Chapelton Concierge Fee Brochure

Download your free guide to the concierge fees in our Chapelton community below:

Download (PDF)